Well I have internet access again, temporarily at least. I wrote a huge post all about the bastardry of Telstra today but lost it somewhere in cyberspace. Let me just say though if I have to listen to that We Are Australian song they play on their frigging hold music one more time I may well implode.
They could at least play some decent music, eh? Do you at least get a message telling you what the average wait time is? If it's long enough you can go and make a cup of tea while you hold.